Our law firm represents consumers alleging LG violated consumer protection laws stemming from its marketing of certain LG TVs. If you bought an LG LED television from Best Buy, your TV may actually have half the refresh rate advertised. We want to hear about your experience – we are helping consumers who may have overpaid for a promised feature they did not receive – please call us 1.800-887.8029 or fill out a free case review to learn more about our work on behalf of consumers.


The refresh rate is the number of frames per second a TV can display and it’s measured in Hertz, or Hz for short. So, a 120Hz TV means 120 unique images are displayed per second. TV manufacturers realize that when it comes to marketing electronics, products with higher spec numbers usually get the edge – but trying to gain a competitive edge and increase profits this way is not only misleading, it can be illegal under laws put in place to protect consumers purchasing goods in the marketplace.  According to a CNET article, “One of the latest marketing techniques, shall we say ‘gifts for fiction,’ is using different technology to approximate the effect of a higher refresh rate, without actually driving the TV at the higher rate.”

Misleading Refresh Rates

Certain LG TV owners have been led to believe that their LG LED TV have refresh rates of 120Hz or 240Hz when, in actuality, its television rates are 60Hz and 120Hz, respectively. Consumers have brought a lawsuit alleging that LG Electronics and Best Buy falsely advertised LG televisions with lower picture quality than what appeared on the packaging and as a result, they were able to upcharge the cost of the TVs.

LG TV Quality Not What You Thought It Would Be?

We are talking with consumers disappointed with their purchase and we can help you too. If you purchased one of the following LG 4K Smart LED TV, we want to hear from you.

How We Can Help

If you purchased a 120Hz or 240Hz LG LED TV, we want to help you with your potential claim. Zimmerman Reed has a national reputation for excellence in consumer protection litigation and helping consumers receive fair compensation for deceptive practices. Please call us at 1.800.887.8029 for a free consultation or you can submit an online case review form.