Sony Alpha Camera “Star Eater” Issue

Consumers who purchased one of Sony’s full-frame mirrorless cameras, including the A7, A7S, A7R, A7II, A7RII, A7SII, A7III, A7RIII, and A9 are reporting these cameras remove stars from astro-photos and photos of astro-landscapes. If you purchased any of these cameras, you may have a legal claim for damages or a refund – fill out our free case review for or call us at 1.800.887.8029 to learn about your rights.

Background

Our investigation discovered Sony cameras may remove stars (dubbed the “star eater” issue) due to a noise-reducing algorithm Sony included, but did not warn users about, in a 2016 firmware update for all of its full frame mirrorless cameras. Sony appears to have included the same noise-reducing algorithm in its newer camera models, the A7III, A7RIII, and A9. Sony’s algorithm in some instances identifies stars as image noise, and promptly removes them from the raw image files resulting in stars missing from photos of the sky. Once the algorithm is installed, it cannot be removed and Sony does not permit users to disable its noise reducing algorithm, meaning the “star eater” issue is permanent unless Sony provides a future firmware update fixing the issue. To date, Sony has not resolved the star eater issue through firmware and has not publically acknowledged the issue exists at all.

How We Can Help

If you have bought one of Sony’s full frame mirrorless cameras, including the A7, A7R, A7S, A7II, A7RII, A7SII, A7III, A7RIII, or A9, you may have a potential claim. We are continuing to investigate the “star eater” issue and other issues with Sony cameras. If you have experienced issues with any of Sony’s full frame mirrorless cameras, please contact us to tell us your story.