Uber “Hell” Tracking Software Program
Lyft drivers filed a lawsuit after Uber developed a secret software program called “Hell” with the intention to spy on Lyft drivers through unauthorized access to Lyft’s data on its drivers and their whereabouts. We represent Lyft drivers in a case against Uber alleging that they were spied on and lost potential customers. If you drive for Lyft and you want to learn more, fill out a free case review or call us at 1.800.887.8029 to learn about your rights.
Hell is a top-secret software program that was conceived by Uber’s competitive intelligence group and top executives. The spyware was coined as a spin on Uber’s “God View” or “Heaven” which is a software program that tracks its own drivers. According to allegations, Uber deployed a ride dispatch team that was tasked with targeting drivers who were labeled as “dual-apping”, meaning they drove for both Uber and Lyft. The dispatch team would request a ride from Lyft drivers that were known to be “dual-apping” for the purpose of swaying them with financial bonuses to work solely for Uber.
The lawsuit also highlights that Uber allegedly violated the Electronic Communications Privacy Act (ECPA) and the California Invasion of Privacy Act (CIPA) for intentionally intercepting drivers’ electronic private communications and images without their knowledge, authorization, or consent. Additionally, Uber is also alleged to be in violation of California’s Unfair Competition Law for engaging in unlawful and unfair conduct through unlawful, unethical, and immoral use of its Hell spyware.
In The News
- Former Lyft Driver Sues Uber Over ‘Hell’ Tracking Program, fortune.com
- Lyft Drivers Sue Uber Saying It Spied on Them to Gain Edge, bloomberg.com
- Lyft Drivers Sue Uber Over Use Of ‘Hell’ Tracking Software, law360.com
How We Can Help
We are assisting Lyft drivers in a lawsuit over Uber’s secret software. The lawsuit states that Uber found a flaw in Lyft’s computer software that allowed them to tap into the location of Lyft drivers and obtain the unique and fixed ID assigned to each one, unlike Uber’s software that shuffled their drivers’ IDs frequently. Uber used this information to pose as potential Lyft customers, requesting a ride and canceling it before the ride would arrive. The lawsuit alleges that Uber did not inform Lyft or its constituents about the use of the spyware.
We want to talk to Lyft drivers – if you drive for Lyft, your app data could have been compromised without your knowledge. If you have information to provide regarding this situation, please fill out a free case review or give us a call 1.800.887.8029 for a free consultation. Zimmerman Reed is experienced in handling consumer protection cases and we welcome any questions you may have.