Case Update

On January 24, 2020, the Court issued an order, giving preliminary approval to a proposed Class Action Settlement and ordered that notice be issued to members of the proposed Settlement Class. If you are a current or former CenturyLink customer who is a member of the class, you should be receiving that notice, and you may have already received it.  You can also obtain more information about the Settlement as follows:

Please be aware that each member of the proposed Settlement Class must choose whether to participate in, object to, or opt out of the Settlement by the June 23, 2020 deadline.

CenturyLink Overcharges

Numerous CenturyLink customers across the United States, as well as state attorneys general, have alleged that CenturyLink engaged in various unfair or fraudulent business practices, including agreeing to one price and then charging higher prices later, signing customers up for services and accounts they did not request, and failing to properly change or credit accounts when customers bring these issues to CenturyLink’s attention. Former CenturyLink employees have agreed with these allegations in court filings, noting that CenturyLink’s sales and customer service personnel were subjected to  aggressive internal performance and incentive programs to boost profits.  CenturyLink customers have alleged they paid for those practices, which resulted in heavy overcharge fees when customers tried to challenge the charges or terminate their accounts.  Zimmerman Reed partner, Hart Robinovitch, described our efforts on behalf of current and former CenturyLink customers to the Phoenix Business Journal, “CenturyLink class-action lawsuit adds Arizona customers,”  Zimmerman Reed has been appointed as Plaintiffs’ Co-Lead and Liaison Counsel, in the CenturyLink multidistrict litigation (MDL) representing affected customers.  MDL’s are created so that multiple, complex cases that share similar facts proceed together to eliminate duplicating efforts and conserve resources for the parties, their counsel, and the court.  To help you, we want to talk to you and learn about your experience.  Fill out a free case review form to submit your information.

CenturyLink Overcharges – What are the Allegations?

CenturyLink Inc. is a telecommunications company providing cable, internet, and phone service to 37 states. According to Bloomberg, a former CenturyLink employee reported that she was receiving numerous complaints from customers that unauthorized services were being added and billed to their accounts.  She believed the complaints closely resembled an investigation into Wells Fargo’s practices of setting up fake accounts to meet internal sales goals.  When the employee brought her concerns to the highest members of CenturyLink’s management, she was fired.

Customers are alleging CenturyLink engaged in multiple unfair, unlawful, and fraudulent business practices, including:

  • Billing for phone lines or service items never requested by customers;
  • Billing higher rates than those quoted during sales calls;
  • Billing early termination fees when customers cancelled the services due to higher rates;
  • Billing customers who cancelled their service because the quality was below CenturyLink’s representations;
  • Billing for period of service before the service was connected;
  • Billing for products that were ordered but never received;
  • Failing to credit customers when errors were found;
  • Charging full price for leased modems that customers returned within the required timeframe, refusing to reimburse the customer;
  • Referring customer accounts to collections when the customer refused to pay wrongful charges.

CenturyLink Class Action

CenturyLink customers have filed legal actions in several states alleging they were overcharged and billed for services they didn’t request or authorize. Most of these cases are asking to be certified as class actions by the court, so other consumers can also receive a recovery.  As of today, class action status has been requested on behalf of all CenturyLink customers as well as subclasses in the following states: Arizona, Colorado, Florida, Idaho, Iowa, Minnesota, Missouri, Montana, Nevada, New Mexico, North Carolina, Oregon, Utah, Washington, and Wisconsin.