We represent patients alleging that Caremark and CVS Health failed to provide proper shipping procedures to keep Enbrel and Humira prescriptions refrigerated – sometimes arriving frozen or too warm, requiring that the prescriptions be discarded immediately. As a result of this lax shipment protocol, many patients are faced with the choice of using a drug that may not work resulting in a return of painful symptoms or replacing the Enbrel and Humira at local pharmacies at a cost of several thousand dollars out-of-pocket. If this happened to you, call us at 1-800-887-8029 – we can help you navigate the next steps.


Enbrel is a protein that must be maintained in a narrow temperature range of 36 to 46 degrees Fahrenheit. Once Enbrel reaches room temperature, it should not be refrigerated and should be discarded after 14 days. The lawsuit alleges that many shipments of Enbrel arrive at temperatures outside of the specified range and therefore are either improperly refrigerated by duped consumers when either all or half of the 28-day supply should be discarded upon arrival. As a result, the lawsuit alleges that patients ordering a 28-day supply of Enbrel at a significant cost are being provided zero to 14-days of FDA-approved Enbrel. One of the first bioengineered drugs, Enbrel is also one of the top ten selling prescription drugs in the United States with estimated annual sales of nearly $4 billion. Enbrel is very expensive, often costing $1,500 or more per 28-day supply. Enbrel is used to treat five distinct conditions: moderate-to-severe rheumatoid arthritis, juvenile rheumatoid arthritis, ankylosing spondylitis, moderate-to-severe psoriasis and psoriatic arthritis.


Like Enbrel, Humira is a blockbuster drug that is heavily marketed for patients with moderate-to-severe rheumatoid arthritis, Chron’s disease, and other autoimmune diseases. In 2015, it was rated the best-selling drug in the world, with $14 billion in revenue. This drug also cannot be exposed to extreme heat or cold temperatures and if it arrives frozen, its manufacturer highly advises against using the drug even if it has been thawed.

What Can You Do?

We are helping patients and families. If you had your Enbrel prescription filled by a mail order pharmacy, we could help you determine whether you have a legal claim for reimbursement. Call us at 1.800.887.8029, we welcome your questions.